Real-time Analyst
- Monitor queue performance, SLAs, AHT, shrinkage, agent adherence, and interval level trends in real time.
- Adjust skilling, routing, and agent allocations to ensure service level targets are met.
- Escalate risks to Operations and WFM leadership when thresholds deviate from plan.
- Track late logins, absences, and out of adherence behaviors; follow escalation protocols.
- Recommend intraday staffing changes (pull outs/pull ins, overtime, VTO, break/lunch calibration).
- Manage intraday activities such as meetings, coaching sessions, training, and offline activities.
- Coordinate with Team Leaders to minimize service-impacting schedule variances.
- Monitor real-time productivity indicators and drive corrective action in partnership with Operations.
- Publish hourly, mid-day, and end of day performance reports.
- Provide insights into trends impacting service level, occupancy, shrinkage, and forecast accuracy.
- Maintain real time dashboards and performance trackers.
- Support WFM with data validation and post shift variance analysis.
- Operate WFM systems (Genesys Cloud / NICE / Verint / other platforms).
- Ensure accuracy of queue routing, skilling changes, schedule adjustments, and intraday updates.
- Troubleshoot system-related issues and escalate to WFM/IT when required.
- Bachelor’s degree in business, Operations, Statistics, or related field (preferred).
- 1–3 years of experience in Workforce Management or Real Time Monitoring within a contact center.
- Experience using WFM tools such as Genesys Cloud, Verint, NICE IEX, or equivalent.
- Strong analytical and problem-solving skills with the ability to make rapid operational decisions.
- Excellent understanding of contact center metrics (AHT, SL, ASA, Occupancy, Shrinkage, etc.).
- Strong command of Excel/Sheets and real time reporting tools.
- High attention to detail and ability to work under pressure in a fast-paced environment.
- Strong communication skills to collaborate with Team Leaders and Operations.
- Ability to multitask and manage high-volume, real-time situations.
- Proactive, logical decision makers with strong follow through skills.
About the job Job Description Job Scope The Real Time Analyst (RTA) is responsible for monitoring, managing, and optimizing intraday […]
- Create custom, on-demand AI-powered use cases to support the Enterprise pre-sales process.
- Translate client needs and industry challenges into compelling demos and PoCs.
- Stay ahead of generative AI trends to continuously propose innovative solutions.
- Work closely with the Magnific Studios and backend teams.
- Prepare clear, structured, and high-quality briefs for every Proof of Concept in development.
- Ensure alignment between creative vision and technical execution.
- Independently design clean, professional, and visually striking presentations.
- Ensure all client-facing materials meet Magnific’s highest creative and functional standards.
- Deliver demos that are not only impressive, but relevant and easy to understand.
- Travel when needed to deliver in-person demos or PoCs at client locations.
- Represent Magnific as a trusted creative and AI expert.
- 5+ years of experience in audiovisual, graphic design, or creative production.
- 2+ years working with generative AI.
- Strong expertise in AI for image and video, with a deep understanding of the generative AI landscape.
- Solid knowledge of Magnific’s AI Suite (or the ability to master it quickly).
- Familiarity with key players in the generative AI industry.
- Background in creative industries such as film industry, fashion, e-commerce, or product photography.
- Huge plus: Video Skills.
- Experience with tools like ChatGPT, Claude, or Gemini.
- English is the official language. Speaking Hindi, Japanese, or Chinese is a big plus.
- Passion for new technologies and AI-driven creativity.
- Strong communication and storytelling skills.
- Proactive, autonomous, and highly organized.
- Comfortable working under tight deadlines.
- Adaptable, collaborative, and multidisciplinary.
- Willingness to travel a few days per month.
About the job 🚀 The Magnific Universe continues to expand! At Magnific, we’re building the future of creativity – powered […]
Customer Service Representative
- Answer incoming customer calls and respond to queries via Whatsapp, Email, etc. in a professional manner
- Provide accurate information about products, services, or order status
- Resolve customer complaints and follow up to ensure complete satisfaction
- Document customer interactions and update relevant information
- Collaborate with internal teams to find solutions for customers' needs
- Maintain high-quality standards in customer service at all times
- Adhere to company protocols and performance metrics
- Minimum 3 years of call center experience
- Fluency in English, both spoken and written
- Excellent multitasking abilities
- Keen attention to detail in all aspects of work
- Strong interpersonal and communication skills
- Ability to remain calm and professional under pressure
- Experience in the UAE market
- Knowledge of CRM software and call center technologies
- Previous experience in the retail or e-commerce sector
About the job Role Overview As a Customer Service Representative, you will play a key role in ensuring the highest […]
- Provide real-time translation to support training delivery in classroom settings.
- Translate spoken and written English into clear and accurate Arabic.
- Work closely with trainers to ensure the smooth flow of communication and understanding.
- Maintain professionalism, cultural sensitivity, and confidentiality at all times.
- Fluency in Arabic with excellent command of written and spoken English.
- Proven experience in live translation or interpretation, ideally within a training or educational environment.
- Strong communication skills and the ability to work effectively under pressure.
- A collaborative and professional approach to supporting colleagues and participants.
About the job Iqarus, a subsidiary of the International SOS Group, is a world leader in delivering high standards of […]
Front Office Receptionist
- Greet clients, visitors, and staff professionally
- Operate a multi-line phone system and direct calls
- Coordinate meeting room bookings and appointments
- Handle incoming/outgoing mail and courier services
- Support departments with light data entry and clerical work
- 0-1 years of front office, reception, or customer service experience
- Strong multitasking and communication skills
- Familiarity with Microsoft Office and scheduling tools
- Polished, customer-focused attitude
- Health, dental, and vision insurance
- Paid time off
- 401(k) retirement plan
- Hybrid/remote flexibility for administrative tasks
- Home office equipment stipend
- Collaborative team culture
About the job Represent our company as a Front Office Receptionist, managing front-office operations and creating a strong first impression […]
Head of Digital Marketing
- UAERemoteFull-time8+ yearsClosed
- —Develop and execute comprehensive digital marketing strategies across all channels.
- —Manage high-budget performance marketing campaigns (Google Ads, Meta, LinkedIn).
- —Oversee SEO, content marketing, and email lifecycle strategies.
- —Analyze data to optimize CAC, LTV, and overall marketing ROI.
- —Build and mentor a team of specialists and freelancers.
- —8+ years in digital marketing, with at least 3 years in a leadership role.
- —Proven track record of scaling SaaS or B2B platforms.
- —Deep analytical skills and mastery of marketing attribution models.
- —Excellent communication skills; bilingual (English/Arabic) is highly preferred.
- —Executive-level compensation
- —Equity options
Job Features
About the job Careers/Marketing Head of Digital Marketing GrowthRemote UAERemoteFull-time8+ yearsClosed Drive our global digital marketing strategy. You will oversee […]
UX/UI Designer
- Design and develop a visually captivating, responsive e-commerce website aligned with the brand identity
- Ensure the design reflects the brand's uniqueness, sophistication, and exclusivity
- Optimize the website for a seamless experience across desktop, mobile, and tablet
- Develop intuitive navigation and interface designs that boost engagement and conversions
- Conduct user research and usability testing to inform design decisions
- Ensure ease of navigation and a streamlined checkout process
- Maintain the brand's visual identity across website, emails, and paid media campaigns
- Create design elements that convey the brand's heritage and message
- Work with content creators to integrate high-quality images, videos, and graphics
- Assist in regularly updating the site and campaigns with new content and promotions
- Monitor website performance (load times, responsiveness, engagement) and run A/B tests
- Use analytics tools to track customer behaviour and optimize conversion rates
- Collaborate with product, tech, and marketing teams; manage multiple projects and timelines
- Bachelor's degree in Web Design, Graphic Design, or related field
- Proven web design experience, ideally in beauty or fragrance
- Strong portfolio of high-end web design projects
- Proficiency in Adobe Creative Suite, Sketch, Figma, or similar
- Understanding of front-end development and responsive design
- Experience with Shopify, Magento, or WooCommerce
- Strong UX/UI fundamentals, attention to detail, and passion for premium branding
- Premium medical/dental/vision coverage
- "Find Your Magic" days and a volunteer day
- Professional development days and birthday leave
- Employee discounts and product gifting
- Egg-freezing benefit
KAYALI, founded in 2018 by Mona Kattan, is a modern fragrance brand inspired by Middle Eastern heritage. The company is […]
SEO Specialist
- SEO strategy development: craft a roadmap covering both on-page and off-page optimization
- Provide guidance and oversight to the VA executing SEO tasks
- Track and analyze website traffic and SEO performance using tools like Google Analytics and SEMrush
- Prepare and present regular SEO reports to management
- Conduct keyword research to target high-value keywords and phrases
- Stay current with SEO trends and algorithm updates
- Collaborate with marketing, web developers, and content creators
- Proven experience in SEO strategy and implementation with a track record of improving rankings
- Deep understanding of search engine algorithms and ranking strategies
- Proficiency with Google Analytics and Google Search Console (required); SEMrush, Ahrefs, or similar a plus
- Excellent analytical skills and data-driven decision-making
- Strong communication and presentation skills
- Ability to work collaboratively and provide guidance to team members
- Detail-oriented, with an eye for optimization opportunities
Upscalent is a team of software engineers specializing in home automation, providing bespoke solutions for high-end luxury homes — integrating […]
SEO Specialist
- Run SEO audits and identify technical, structural, and on-page improvements
- Improve metadata, internal linking, content direction, and page relevance
- Coordinate with developers and content teams to implement recommendations
- Track visibility and performance changes in a clear, client-friendly way
- Support local SEO and service-driven search strategy when relevant
- Clarity over jargon
- Strong understanding of technical and on-page SEO
- Ability to connect SEO activity to business outcomes
- Clean reporting and realistic strategic thinking
- Model: Project based
- Focus: SEO, search visibility, optimization, and growth support
- Apply through the main career page with your LinkedIn profile plus any case studies or sample results
Project-based role. We need someone who can improve rankings without falling into vague SEO promises — a practical specialist who […]
Sales Director — Panworld Group
Job Description
Roles & Responsibilities
- Define and execute the overarching sales strategy for the combined Panworld Group portfolio, aligned to company growth targets and market positioning.
- Develop a unified go-to-market approach that cross-sells and bundles Panworld Education and Kodeit Global offerings to maximize account value.
- Build a dedicated market share strategy for the UAE school network, with priority focus on American curriculum schools, while identifying expansion potential into adjacent curriculum segments.
- Partner with senior leadership on pricing strategy, portfolio prioritization, and market positioning.
- Represent Panworld Group at industry events, education forums, and school leadership networks to build brand equity and thought leadership. 2. Revenue Growth & Business Development
- Own the end-to-end revenue target (topline and portfolio mix) across both business units.
- Drive aggressive growth of Panworld Group's UAE school network to increase market share against competing providers.
- Build and manage a robust sales pipeline of school partnerships — from lead generation through contract closure and renewal.
- Lead negotiations with school owners, principals, procurement committees, and group education leadership for multi-year and multi-product agreements.
- Drive account penetration strategies to expand Panworld Group's footprint within existing school group relationships.
- Establish and manage strategic partnerships with school networks, education consultants, and curriculum bodies to create sustained referral and access channels.
- Build the sales function from the ground up — recruit, structure, and lead a high-performing sales team across the UAE.
- Set clear KPIs, sales targets, and performance management frameworks to drive accountability and consistent execution.
- Coach and develop the team's sales capability — consultative selling, negotiation, and pipeline discipline — including team members newer to the education sector.
- Foster a high-accountability, collaborative sales culture across the combined Panworld/Kodeit sales function.
- Establish scalable sales processes, playbooks, and onboarding frameworks that support the team's continued growth.
- Maintain deep knowledge of the UAE private K-12 education landscape — regulatory bodies (KHDA, ADEK, MOE), curriculum trends, school group ownership structures, and competitor offerings.
- Build and sustain senior-level relationships with key school groups, owners, and decision-makers across the UAE.
- Track competitor activity and market share within the UAE school segment, using insight to sharpen targeting and win strategy.
- Monitor market trends (curriculum shifts, EdTech adoption, school expansion plans) to proactively shape the sales strategy.
- Work closely with Marketing to align demand-generation campaigns with sales priorities.
- Partner with Product/Academic teams (across Panworld Education and Kodeit Global) to ensure offerings are aligned to market needs and school feedback.
- Collaborate with Finance and Operations on forecasting, contract structuring, and delivery readiness.
- Provide regular reporting and forecasting to the CEO/Board on pipeline health, revenue performance, and market opportunities.
Desired Candidate Profile
- 10+ years in sales, with 4–5+ years leading a sales function at Sales Director / Head of Sales level
- Proven track record of building a sales team from scratch or through a major growth phase
- Demonstrated success scaling revenue and market presence
- Strong commercial acumen and hands-on leadership style
- Experience in the education sector (school partnerships, EdTech, curriculum providers, learning solutions) is a strong advantage, but candidates from other B2B/enterprise sales backgrounds with a strong record of scaling teams and revenue are equally encouraged to apply.
- Existing relationships with UAE private schools (especially American curriculum) (preferred)
- Familiarity with the UAE education regulatory landscape (KHDA, ADEK) (preferred)
- Arabic language skills (preferred)
- Based in the UAE, with willingness to travel across the Emirates
Employment Type
Full TimeDepartment / Functional Area
Job Description Roles & Responsibilities The Sales Director will own the commercial leadership, go-to-market strategy, and revenue growth for the […]
Security Officer
Job Description
we need security officers for our dubai airport project
The candidate must have +3 years of experience and must be present in Dubai
Skills
must have certificates
Job Description we need security officers for our dubai airport project The candidate must have +3 years of experience and […]
Emirati Pharmacist ( Part‑Time ) HealthHub, Dubai
Job Description
Are you an Emirati Pharmacist passionate about making a difference in your community?
Al‑Futtaim Health invites UAE Nationals to join our Pharmacy team at HealthHub Clinics, operating across multiple locations throughout Dubai.
We offer part‑time and full‑time opportunities with rostered shifts across mornings, afternoons, and evenings. Roles range from 20 to 40 hours per week, with a minimum of 5 working days.
Key Responsibilities
Review and prepare prescriptions, ensuring accuracy and compliance with UAE regulations.
Dispense medications and provide clear patient counselling on dosage, interactions, side effects, and storage.
Support physicians and healthcare teams with pharmacological guidance to optimise patient outcomes.
Maintain accurate pharmacy records and documentation in line with regulatory requirements.
Support inventory management and ensure safe storage of medications.
Uphold safety, infection control, and quality standards at all times.
Participate in ongoing professional development and contribute to service improvement initiatives.
Why Emirati Pharmacists Choose HealthHub
Serve your community and make a meaningful impact on Dubai’s healthcare landscape.
Structured Emiratisation support with training, mentorship, and career development opportunities.
Work in modern, well‑equipped clinic pharmacies across Dubai.
5‑day work week designed for balance and flexibility.
Competitive salary, performance incentives, health and life insurance, and generous leave.
Skills
Who You Are
UAE National.
Bachelor’s degree in Pharmacy from a recognised institution.
DHA Pharmacist license or eligibility to be licensed in Dubai.
Minimum of 3 years’ experience as a Pharmacist.
Fluent in English; Arabic is strongly preferred for patient‑facing care.
Strong computer literacy and clinical documentation skills.
Excellent communication skills and the ability to work collaboratively in a fast‑paced healthcare environment.
Ready to make a difference?
Join us in shaping the future of community healthcare in Dubai.
Apply now and be part of a team where your work truly matters.
UAE nationals
Full time
Accounting
Job Description Are you an Emirati Pharmacist passionate about making a difference in your community? Al‑Futtaim Health invites UAE Nationals […]
Job Description
mportant Notice
Applications from candidates whose experience is primarily limited to retail optical sales, optical dispensing, or high-street optometry environments without significant ophthalmology or hospital-based clinical experience will not be considered for this position
HealthHub Clinics is seeking an experienced DHA Licensed Optometrist to join our Ophthalmology team at Dubai Festival City.
This role is designed for an optometrist with a strong clinical background in hospital, specialist ophthalmology, or medical eye care settings.
The successful candidate will work closely with Ophthalmologists in the assessment, diagnosis, investigation, and management of patients presenting with a wide range of ocular conditions.
We are specifically seeking candidates with proven experience in ophthalmology-focused practice rather than primary retail optical environments.
Key Responsibilities
Perform comprehensive optometric examinations including refraction, binocular vision assessments, and ocular health evaluations
Conduct advanced diagnostic testing including OCT, visual field analysis, fundus photography, tonometry, and other ophthalmic investigations
Identify and assess ocular pathology and support the diagnosis and management of eye disease
Work collaboratively with Ophthalmologists to support patient assessment, treatment planning, and ongoing care
Monitor patients with chronic ophthalmic conditions including glaucoma, diabetic retinopathy, cataracts, retinal disorders, and other ocular diseases
Provide clinical findings and recommendations to support multidisciplinary patient management
Maintain accurate clinical documentation in accordance with DHA regulations and organizational standards
Ensure appropriate infection control and patient safety practices are followed at all times
Participate in clinical quality initiatives, audits, and continuous professional development activities
Skills
Essential Requirements
DHA License as an Optometrist
Bachelor's Degree in Optometry or equivalent recognized qualification
Valid BLS Certification
Minimum 3–5 years' post-licensure experience in a hospital, ophthalmology clinic, medical center, or specialist eye care setting
Demonstrated experience working directly alongside Ophthalmologists
Experience in the assessment and management of ocular pathology and medical eye conditions
Proficiency in OCT, visual field testing, fundus imaging, tonometry, and ophthalmic diagnostic equipment
Strong knowledge of ophthalmic disease processes and clinical referral pathways
Familiarity with EMR systems and clinical documentation standards
Excellent communication and multidisciplinary teamwork skills
Preferred Experience
Experience supporting glaucoma, retina, cataract, cornea, oculoplastics, or medical ophthalmology services
Previous experience in a hospital-based ophthalmology department or specialist eye hospital
Arabic language skills are advantageous
Job Description mportant Notice Applications from candidates whose experience is primarily limited to retail optical sales, optical dispensing, or high-street […]
National Cadet Pilot Programme (Emiratisation)
Job Description
We’re looking for young and ambitious Emiratis with the passion and commitment to join our National Cadet Pilot Programme and train to become world-class pilots at the Emirates Flight Training Academy in Dubai.
What the Company Offers
Our fully sponsored programme covers the cost of your training for at least four years, including training materials, accommodation, uniforms and three daily meals. Joining our programme will take you from zero flying hours through to ground school and the skies in a multi-engine, multi-crew aircraft. After graduation, you’ll be qualified to take command of one of the newest and most modern fleets in the sky with Emirates, the world’s largest international airline.
Skills
•Completed National Service
•Minimum height: 160 cm
•Medically fit
•UAE national (valid passport + Khulasat Al Qaid)
High School Graduates (Science stream)
•Age: 18–21
•Minimum score: 80%
•Must have studied science subjects (chemistry, physics, or math)
•IELTS 6.0 (min 5.5 each) or TOEFL equivalent
Degree Holders (Diploma+)
•Age: 22–26
•Minimum GPA: 3.0 (science/engineering)
•IELTS 6.0 (min 5.5 each) or TOEFL equivalent
Job Description We’re looking for young and ambitious Emiratis with the passion and commitment to join our National Cadet Pilot […]
Sales Executive (Mobile Phone)
Job Description
Sales Executive – Mobile Phone
Location: Dubai, UAE
Job Type: Full-Time
Salary: AED 3,000 per month + Attractive Sales Commission
About Future Smart Choice Trading LLC
Future Smart Choice Trading LLC is a Dubai-based trading company specializing in mobile phones and consumer electronics. We work with leading global brands including Apple, Samsung, and Xiaomi, serving customers across the Middle East and North Africa.
We are looking for an energetic and results-driven Sales Executive to join our team. This role is ideal for someone who enjoys working in the market, building customer relationships, identifying opportunities, and driving sales growth.
Key Responsibilities:
- Inspect the market daily by visiting shops and offices to identify buyers, sellers, and opportunities.
- Collect market prices every day for Apple iPhone and technology products.
- Monitor stock availability, quantities, and demand trends across the market.
- Identify customer needs, timing, and target prices.
- Visit customers and prospects according to a planned schedule.
- Develop relationships with retailers, wholesalers, and traders.
- Promote and sell company products and negotiate prices and terms.
- Generate purchase orders and sales invoices.
- Identify new business opportunities and customers.
- Report market information, competitor activity, and commercial opportunities.
- Follow up on payments and customer satisfaction.
- Maintain a structured customer database and visit reports.
- Achieve monthly sales and profit targets.
Skills
Requirements
- Previous experience in field sales, preferably in mobile phones, electronics, or tech trading
- Knowledge of the Dubai smartphone market (retailers, wholesalers, traders)
- Excellent communication, negotiation, and relationship-building skills
- Self-motivated and comfortable working independently in the field
- Ability to collect, analyze, and clearly report market data on a daily basis
- Highly organized with good time management and discipline in visit scheduling
- Must have at least 2 years of experience working in the Dubai mobile phone market.
- Fluency in English; Arabic and/or additional languages are a plus
- Willingness to spend the majority of working hours in the market (field-based role)
What We Offer
- AED 3,000 per month + Attractive commission structure with high earning potential.
- Career growth and advancement opportunities.
- Professional and supportive work environment.
- Opportunity to work with leading global technology brands.
Job Description Sales Executive – Mobile Phone Location: Dubai, UAE Job Type: Full-Time Salary: AED 3,000 per month + Attractive Sales Commission About […]